Nicky Ellem
Licensed Real Estate Agent
Nicky has spent many years working in hospitality and pharmacy in customer service focused roles where she found a very natural way of interacting with people by providing exceptional service but mostly by being interested in them personally, going beyond just what was expected in her job description.
Entering another person’s home, representing them in their endeavour to achieve the best possible outcome in selling their home is something Nicky doesn’t take lightly. It excites her to be involved with making her clients' dreams come to fruition. Nicky wants all the people that choose her to represent them as part of the Keyline Team to have a positive experience. She remembers too well the feeling of buying and selling a home personally; it can be overwhelming. Looking to buy or sell property comes with decisions that can prove challenging. She wants to be the soft landing when the going gets tough.
Having gone through an in-depth recruitment process, Nicky feels honoured to have been chosen to represent a family-owned business that prides itself on giving the best customer service possible in the endeavour of achieving great outcomes for all involved with Keyline. She lives in the community she works in, and building relationships that carry into the future is something that excites and motivates her to be the best she can be.
AWARDS:
2025 - Platinum Badge Achiever - Smartre Training Network
2024 - Gold Badge Achiever - Smartre Training Network
" Amazing "
We had an amazing experience with Keyline Nambour. Nicky and Zara were both fabulous - friendly, great communication and superb efficiency. Most highly recommend.
" Selling my house Smartre "
An affirming "shout-out" to the WHOLE team at Keyline Realty, who worked alongside me [and my family] so supportively during the recent experience of selling my house "Smartre". Mark walked us through the initial preparation phase with sensitivity, honesty and professionalism... and when Nicky then stepped in seamlessly, she communicated with friendly and proficient explanation of each step, empowering us to make well-informed decisions. Once the Sale Contract was underway, Zara's cheery, concise and knowledgeable communications were very reassuring. A job well-done thanks Smartre-KR-crew!!
" Top Price "
Nicky, Hazel, Zara and the team at Keyline Realty were so helpful through every step of selling our property. Could not be happier with the great service and top price they achieved. Thank you
" 10 stars "
I cannot recommend Nicky Ellem and Keyline Real Estate enough – I would give them 10 stars if I could! Nicky was always beyond helpful and a consummate professional – we were purchasing for a family member which required working with a third party trust which made the process much more complicated than usual – however Nicky handled it all with grace and diplomacy. Nicky took the time to make sure she understood what our needs were, was generous with her time over multiple viewings and phone exchanges, and is an excellent communicator I would not hesitate to recommend Nicky and Keyline Real Estate to anyone looking to purchase or sell their property.
" They went above and beyond "
Nicky, Zara and the team at Keyline realty couldn’t have been more helpful! They went above and beyond in helping to secure our dream home and to do it as quickly and smoothly as possible!
" Appreciate the Team Approach "
As purchasers, we appreciated the team approach. Zara, Hazel and Nicky helped us navigate all the steps in the process and be prepared so that the purchase went smoothly. Great agency. Highly recommended.
" Couldn't have asked for a better experience "
We couldn't have asked for a better experience than what was provided by Nicky, Zara and the Keyline team. Excellent market knowledge and strong communication throughout the whole process. We felt as if Nicky took a personalised approach with genuine care which gave us the confidence to sell. Would highly recommend if your looking for a realtor.
" Very Professional Service "
Thank you Keyline, Nambour for your very professional service. Nicky spent a considerable time telling us how Keyline operates.It was very informative. We were very happy with their dedication to selling our house. They were always available to answer our many questions.. We recommend Keyline Nambour very highly.
" A hassle free experience with Keyline Realty "
Purchase of our new property was a hassle free experience with Keyline Realty. Nicky from the sales team was professional, fair and informative whilst we navigated a multiple buyer scenario. Zara from the contracts team was also well informed and professional. She was always available for any queries and attending multiple inspections of the property.
" Nicky and her team are fantastic. "
Nicky and her team are fantastic. Could not ask for better friendly professional service that has resulted in a terrific selling outcome.
" The Keyline Team are amazing! "
The Keyline Team are amazing! Nicky was such a pleasure to have on board to sell my mum's property. At 82yrs of age, it was quite stressful for mum to sell and move house, but Nicky showed patience and understanding and helped us navigate the process right through. Thankyou so much Keyline Realty!
" Keyline Real Estate were so kind and helpful right from the very start "
Thank you Nicky and Zara for all your patience and hard work. I have had some pretty awful experiences with real estates before, being a single mum I almost felt like a burden. But Keyline Real Estate were so kind and helpful right from the very start when we first had the property inspection. They made everything easy for me and always happy to help and answer my million and one questions. Thank you for helping purchase my home it means so much ????✨????????
" Nicky and the team were amazing! "
Nicky and the team were amazing! This was my first time selling a property and they made the whole process so easy. The care and professionalism was exceptional and they made me feel like a person not just a number. I would highly recommend the whole team at Keyline Realty for anyone wanting to buy or sell their property.
" I have recently sold my home through Keyline. "
I have recently sold my home through Keyline. The experience with Nicky and Zara was excellent. They both provided not only the most professional service and advice, but they understood the emotional side of my sale and guided me with sensitivity and patience. I will always remember and be thankful for Nicky and Zara's presence in this process
" Every aspect of dealing with Keyline was very professional and friendly. "
When we bought 3 Jeanette Ave in Nambour we were really impressed with the way Nicky conducted herself to maximise the sale price for the vendor. Every aspect of dealing with Keyline was very professional and friendly. It was also obvious from signage everywhere that Keyline IS the realestate agent to deal with in Nambour and surrounds. We therefore signed on with Keyline for the management of the rental and Holly Hicks was amazing. When it came time to sell, it was a no-brainer to stay with the winning team. Nicky managed to get us multiple offers above the asking price. A brilliant team all round. Highly recommended.
" Superior Professionalism "
The reason I can honestly write this review of my experience in moving home with Keyline Realty is because their team making up of Andrew, Nicky and Zara, not only showed superior professionalism but all have a truly non superficial caring nature towards me their client. Throughout the whole journey from first interview with Nicky the agent, to the second meeting with Andrew and the team he manages, onwards to Zara who finalises and tidies up all the loose ends, to complete the sale so smoothly. And it all happened in just over a week! The second Open House saw many folk come through, which concluded with one couple returning from the first Open House viewing, they jumped in and bought the home. I have no concerns whatsoever in recommending this team to my family and friends, or anyone else in that fact to engaging the team at Keyline Realty for their moving home experience.
" Professional and Knowledgeable through each interaction "
My partner and I recently purchased our first home with support from Nicky and Zara at Keyline Realty. Nicky and Zara were professional and knowledgeable throughout each interaction which made our first home buying journey less stressful. Our sincerest thank you to Nicky, Zara and the team at Keyline Realty.
" (Seller)Completely satisfied with the result achieved by Keyline Realty selling our Family Home "
Completely satisfied with the result achieved by Keyline Realty selling our Family Home in Nambour and have no hesitation in recommending them to anyone looking to buy or sell in this area. In particular, we would like to acknowledge the efforts of Nicky Ellem and Zara Bartle. We were impressed by Nicky from our first meeting where she thoroughly explained the Keyline sale process, set realistic sale price expectations, and provided clear guidance on moving forward to list the House FOR SALE. Nicky gave us regular feedback from Open House Inspections and promptly forwarded Offers as they were received. A Contract was in place just above list price approximately 3 weeks after the House went on the market. This was a great result for us that we believe largely reflects the professionalism and hard work of Nicky, and her honesty and integrity which obviously resonated with us as Sellers but also prospective Buyers. Zara assisted greatly in maintaining communications with us after signing of the Contract and ensuring that it proceeded to settlement with no delays. It was a pleasure dealing with both Nicky and Zara."
" You guys gave us confidence and made us feel safe "
(Buyers) We would like to give the biggest of Thankyou’s to Keyline Realty. It has been a full month now since we settled on our first home purchase, and it feels like we are only just catching up on regular life! A big thank you to the team at Keyline Realty, but in particular Nicky and Zara. You both supported us so much on this journey. We were stressed, asked countless silly questions and had no idea what we were doing. You guys gave us confidence and made us feel safe. Thanks again team! Would do it again with you both in a heart beat!
" My number one Favourite Real Estate Agency "
Nicky & Zara where the best and now are my number 1 favourite real-estate agency, thank you both for making everything easy for me!
" I am so glad to buy a property that Nicky involved. "
Nicky is very lovely since I met her few months ago at the first time. So I always had good conversations with her every visit on house inspections. I am so glad to buy a property that Nicky involved. Nicky and Zara helped me after the purchase too.
" Outstanding Service from Keyline Realty "
Twenty-four years ago, I purchased my home in Nambour through Keyline Realty, and when the time came to sell, I had no hesitation in choosing Keyline Realty again. The process of selling a home can be very stressful, but the exceptional team at Keyline Realty made it so much easier. Nicky and Zara were absolutely amazing. They kept me up-to-date each step of the way, providing professional and dedicated service throughout the entire process. Their attention to detail and commitment to their clients are second to none. I am incredibly grateful for their support and highly recommend Keyline Realty to anyone looking to buy or sell a home. Thank you, Nicky and Zara, for your outstanding service!
" There for us every step of the way "
The team at Keyline were there for us every step of the way. Especially Nicky and Zara. They both went above and beyond what was expected of them. Would highly recommend for selling and buying
" Definitely 100% recommend this team "
I really don’t know where to start. For me this has been a new experience in selling and one I was very nervous about, until I met the Keyline Nambour team. They were so helpful, passionate and caring in so many ways. I came across a few hurdles along the way, and to my surprise these guys actually cared, they were so supportive and always calling to see if I was ok. I cannot praise Nicky and Zara enough they were amazing, beautiful, caring, honest and funny ladies. The rest of the team, I didn’t get to know as well, were always there helping in the background with any issues I needed sorted. Thank you so very much guys, I will always appreciate what you did to help me. Definitely 100% recommend this team
" Keyline deserves a 5 Star review every day. "
I have to say that Nicky and Zara are a formidable Team. I have recently had the pleasure to buy a property through Keyline Realty in Nambour and have never experienced such efficient and caring service as I have had here. The communication was clear and no request was too much. Keyline deserves a 5 Star review every day.
" What a gem of an agent! "
Nicky Ellem! What a gem of an agent! Thank you for being so genuine and honest during the process of buying, I really appreciated you and your team ❤️
" Very professional team "
Very professional team especially Nicky and Zara, so very helpful and truthful with every aspect of our selling experience, would recommend Nicky and the whole Keyline team to sell any property that anybody wishes to sell, great job.
" The team was amazing! "
We would be very happy to refer Nicky and Zara and the team to anyone selling or buying a home. The team was amazing. They couldn't have done any more to help us.
" The Keyline Team's knowledge and experience, combined with their patient approach, made this otherwise stressful event a smooth and successful process. "
My partner and I are incredibly pleased with the service received from Keyline Realty for our first home purchase. The house buying process can be daunting, but their entire team was fantastic every step of the way. From finding potential properties to helping us negotiate an ideal contract, Mark and Nicky were always available and communicated how each part of the whole process would move forward. They also profoundly understood the housing market in the Nambour Region, which allowed us to get an incredible deal on a property that exceeded our expectations! Beyond their expertise and professionalism, the entire Keyline Realty team was amicable and kind throughout our home buying process. They answered all my questions with in-depth explanations, ensuring I fully understood what I was doing and why it was necessary. Also, a special mention to Zara in the office, whom on numerous occasions went up and beyond seeking answers to all of our questions, no matter how big or small! My partner and I are so glad that we ended up purchasing with Keyline Realty, as they have all been helping us search for a property for over a year! Mark, Nicky, Zara and The Keyline Team's knowledge and experience, combined with their patient approach, made this otherwise stressful event a smooth and successful process. We highly recommend them to anyone looking for top-notch real estate services!"
" Happy to entrust Keyline with our property. "
Nicki, Zara and the Keyline team were very helpful and always ready to take our calls. They are a friendly team, and we were happy to the entrust them with our property."
" Effortless purchase "
Thank you, Mark , Nicky, Andrew, Holly and Zara for making the purchase of my lovely house so effortless and for your professionalism and cheerfulness
" Very happy customers "
My wife and I were really impressed with the standard of care provided by the Keyline Realty team during the purchase of our house. No task was too big to solve and no question to difficult to answer. All of the team made the process seamless; special thanks to Nicky and Zara for their attention to detail throughout. Very happy customers.
" Their dedication to ensuring a smooth and stress-free experience was evident throughou "
I recently worked with Nicky, Zara, and the team at Keyline Realty to sell my home at Moss Day Pl Burnside and I'm thrilled with the result. They were all professional, friendly, and efficient, which made the process so much easier for me. Their dedication to ensuring a smooth and stress-free experience was evident throughout. They kept me informed every step of the way and represented me well at buyer and pre-settlement inspections. I'm grateful for their exceptional service and highly recommend Keyline Realty to anyone in need of a real estate company that goes the extra mile.
" So Impressed! "
SO IMPRESSED. Nicky made what can be a stressful situation so much easier. From the very beginning she was friendly, professional, caring and patient. I cannot recommend Nicky and Keyline Realty highly enough.
" Thanks So Much! "
We just wanted to say a big thank you again for helping us sell our house so we could make this dream come true. We are loving our new life. Thanks so much!
" Definitely recommend. "
The keyline team went above and beyond to be as transparent as they could with me in buying my second home. Nicky was lovely to deal with & very accommodating with times to inspect, Zara answered all of my questions and helped organise early access which made my life a lot easier. Definitely recommend.
" The whole team get 10 out of 10 from me! "
Dealing with Keyline was simple and easy. Nicky the salesperson is the best she got for me what I wanted and quickly. Zara in the office organised the finer details of the contract so that things went smoothly. Holly in rentals came to the rescue at the last minute finding me my new home. The whole team get 10 out of 10 from me.
" Welcoming, friendly and most importantly - Not Pushy! "
We had a great experience with Keyline in buying our first ever home. Nicky was amazing to deal with, on the open home day she was welcoming, friendly and most importantly NOT PUSHY! Because we had family from overseas visiting they even went through the effort to getting us an early settlement which was incredible. Highly recommend
" Above asking sale price. "
I can't recommend Nicky enough. She went above and beyond, putting in the extra time and effort to sell my property. Nicky was under a very strict timeline to sell it, and Nicky came up with the goods. Nicky also got me an above asking price for my property. Nicky also kept me updated through every step of the sale. Thank you VERY much.
" Great Communication "
Nicky was great to work with while buying home. She had great communication and always kept us updated. Thank you!
" Takes and active interest in what you say "
Very friendly team who are always easy to contact and they take an active interest in what you say and who you are which is refreshing in such an industry.
" Nicky suggested a plan that she executed perfectly. "
Nicky and her team went above and beyond to ensure a smooth process. The outcome was far above our expectations. From day one, Nicky made us feel very comfortable and suggested a plan that she executed perfectly. We spoke with many agents in the Nambour area and were so glad that we chose Keyline Real Estate and Nicky Ellem. I highly recommend Nicky and her team.
" Our house sale was the "talk of the town". "
Nicky did the greatest job in selling our house in Hill Street. It was sold wihin two days and we go the best price for it. Our sale was the talk of the town. If you want the best price for your house, just ask Nicky. Everyone worked together to get the job done. Thank you Keyline Team
" A Professional, Reputable Real Estate Agent "
Nicky at Keyline Realty went above and beyond to make selling my Dad's home smooth and stress free. I would highly recommend her and her company to anyone who needs a professional, reputable real estate agent. Such a positive experience.
" I Loved the honesty of no hidden charges or advertising fees. "
Thank you Nicky Ellem [superstar] & Keyline team. I Loved the honesty of no hidden charges or advertising fees. Nicky stepped up and confidently accepted the huge task of selling my father’s property, first open home within 2 days!! She was relentless. The whole process was efficient, professional and I’m so grateful I was informed of beneficial information only, when necessary. Nicky’s hard work & dedication highlights her as a rising superstar in the real estate world. Highly recommend the Keyline team.
" I would recommend them to everyone. "
I wish to sing the praises of Keyline Realty in their handling of the sale of our house. Their help and guidance was of great assistance to us. Their professionalism was evident in everything they did. I appreciated their friendliness too as it made the whole process much more relaxing in what was, at the time, quite a stressful situation. I would recommend them to everyone.